Refund Policy
Thank you for using xPackaging. We are committed to providing you with the best possible service. If you are not entirely satisfied with our graph tool, we're here to help.
Eligibility for Refunds
To be eligible for a refund, you must meet the following conditions:
- The request must be made within 30 days of the purchase or subscription start date.
- You must provide a receipt or proof of purchase.
- You must explain the reason for your dissatisfaction to help us improve our services.
Subscription Refunds
For subscription-based services, the following conditions apply:
- Monthly Subscriptions: Refunds are only available if requested within 7 days of the subscription start date. After this period, no refunds will be issued for the current billing cycle.
- Annual Subscriptions: Refunds are available if requested within 30 days of the subscription start date. After this period, no refunds will be issued for the current year.
Non-Refundable Items
Certain situations are non-refundable:
- Past Billing Cycles: Refunds are not available for past billing cycles.
- Promotional Offers: Subscriptions purchased at a discounted rate during promotional offers are non-refundable.
- Free Trials: Refunds are not applicable for services accessed during free trial periods.
Refund Process
To request a refund, please follow these steps:
- Contact Us: Email us at [email protected] or use the contact form on our website to initiate the refund process.
- Review and Approval: Our team will review your request and notify you of the approval or rejection of your refund within 7 business days.
- Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Late or Missing Refunds
If you haven't received a refund yet, please follow these steps:
- Check Your Bank Account: Verify your bank account to ensure the refund has not been processed.
- Contact Your Credit Card Company: It may take some time before your refund is officially posted.
- Contact Your Bank: There is often some processing time before a refund is posted.
- Contact Us: If you've done all of this and you still have not received your refund, please contact us at [email protected].
Contact Us
If you have any questions about our Refund Policy, please contact us: